In just 5 years Derek Williams has become recognised as one of the UK’s leading business development gurus and an expert on Customer Service.

His own firm has won 5 national awards for customer service and consequently, Derek is in demand across the country. He delivers training programmes and seminars that are fast paced, lively and very inter-active. In fact, Derek is even happy to speak in what most people regard as "the graveyard slot" – no one ever falls asleep when Derek is on stage.

You see, Derek speaks from the heart with tremendous passion and energy. His messages are hard hitting and inspirational.

And it’s more than just the theory of service. Derek demonstrates in practical ways how to combine service and marketing; translating service into increased profits. And in case you needed proof, Stephens & Co won an Award for Most Successful Business in the North Herts Business Awards 2000.

In addition to working with many of the UK’s best-known businesses, Derek is the creator of The WOW! Awards – a unique awards scheme recognising the good things that happen in business.

Derek has worked as an advisor to the BBC Watchdog – Value for Money programme and presented a feature on customer service from London’s Oxford Street. His book 3-Dimensional Care – the complete guide to winning business through customer service was released earlier this year and orders have been received from as far as California.

Testimonials for Derek Williams

Thanks once again, you really added great value to my group and to me.

My best regards,  Joe D Adams, Chairman – Academy for Chief Executives

With Derek's help we have increased turnover by 400% - Mark France, Practical Safety Solutions.

Your presentation has helped to create an understanding that we can deliver customer service with a difference - Tim Duffield, Area Business Manager, NatWest

What can I say! "WOW!" would seem appropriate - David Fisher, Local Business Manager, Barclays

As a lifetime cynic, I attempted to remain so, but the pull and attractions was too great - David Ward, Manager HSBC

I do not normally feel strongly enough as to put in writing a big "thank you" for the presentation I have attended. However, I thought that your presentation was so thought provoking that I wanted to express my thanks in writing - Richard Witney, Senior Corporate Credit Manager, Barclays.

Your presentation cost me about 2 hours sleep. I awoke at 4.00 am this morning and proceeded to jot down at least 10 ideas for potential improvement to our service. I was even carrying my notes around in the house in case I failed to add further thoughts that were occurring to me - Gary Bembridge, Corporate Manager's Assistant, Barclays.

Delegates described your presentations at our ProfitAbility seminars as "thought provoking", "idea generating" and "inspirational!" - Andy Stevenson, ProfitAbility Chairman, KPMG Reading

Last night's seminar was truly awesome. It was a genuine privilege to be in the audience. Steve Pipe, Chairman Added Value Network

I must say the place is buzzing! - Dave Greenall, Personal Banking Manager, Lloyds TSB

'Derek inspired us to new depths of thinking on customer service and some great ideas emerged. All in all a memorable and valuable session that was also tremendous fun.' Claire Coday, Chief Executive, Business Link Kent Ltd.