Every field has at least one person who makes a critical difference--a true innovator. In customer service by telephone and telemarketing, it's Dr. Gary S. Goodman. Gary is the best-selling author of twelve books, including Reach Out & Sell Someone®, Selling Skills For The Nonsalesperson, and You Can Sell Anything By Telephone!, Please Don't Shoot The Messenger!, and Monitoring, Measuring & Managing Customer Service. His consulting client list reads like the Fortune 1000, including names such as DuPont, MetLife, Polaroid, and Xerox. His training programs have been endorsed and sponsored by scores of American universities. Gary is the most widely published and quoted authority in contemporary sales, service, and marketing periodicals. He is an expert commentator on radio and television worldwide, including NBC's network program, "Dateline."Time Magazine, in recognition of Gary's expertise, features his column in TimeVista, its new Internet publication for businesses. Gary began his telephone career at 18, as a collector for a financial company. At 19, he became a telemarketer and manager with Time/Life. Phone work supported him through college. His B.A. & M.A. are from Cal State, Northridge, and his Ph.D. was earned at at The Annenberg School For Communication at USC. He also studied two and one-half years with Peter F. Drucker at the Claremont Graduate School, where he earned the Advanced Executive M.B.A. degree. Gary's programs are a unique blend of solid practical experience and technical expertise. You'll find them stimulating, productive, and fun. Keynote Speeches & Seminar Titles
Sales & Motivation The Seven Secrets of Natural Born Salespeople* Consultative Selling Techniques There is A Great Answer To EVERY Objection! How To Stay Positive 366 Days A Year** How To Join "The Slump-Busters Club" Selling Skills For The Non-Salesperson* Telemarketing, Sales Prospecting You Can Sell Anything By Telephone! The New Telemarketing : How To Sound Polite, Professional, & Firm Telemarketing For Non-Telemarketers* How To Dash Through Screening & Conquer Voice Mail How To Double Your Appointment-Setting Rate How To Take The Chill Out Of Cold-Calling How To Overcome Phone Fear & Call Reluctance How To Ask "Perfect Questions " How To Cross-Sell, Up-Sell, & Suggestively Sell Secrets To Selling Defensive, Hostile & Angry People 77 Sales Closes That Really Work!** Customer Service & Telephone Effectiveness You Can Make Your Customers SING!** How To Deliver 1st Class Customer Service Every Time 21 Ways To Polish Your Phone Manners & Professionalism
How To Double Your Listening Capabilities How To Avoid, Manage & Reduce Customer Conflicts How To Establish Your Credibility With Customers Telephone Effectiveness Workshop Mastering The Inbound Call How To Transform Yourself From An Order Taker To An Order MAKER! Monitoring, Measuring & Managing Customer Service* Telephone Skills For Collections Professionals Telephone Effectiveness For Technical Professionals Telephone Effectiveness For Engineers Winning By Telephone: Telephone Effectiveness For Business Professionals & Consumers* How To Make Customer Calls 25% Shorter, But Better! Improving Business Communications & Teamwork Please Don’t Shoot The Messenger!: How To Talk To Demanding Bosses, Clueless Colleagues, Tough Customers and Difficult Clients Without Losing Your Cool (or Your Job!)* Why Good Sports Make Great Business Associates** Building Better Business Ethics** How To Plan & Deliver A Great Speech In 20 Years Or Less!** How To Become A Confident Communicator At Work Personal Development, Parenting, & Self-Defense Skills 101 Things Parents Should Know Before Volunteering To Coach Their Kids’ Sports Teams!* How To Be A Great Sports Parent You’re Never Too Old To Defend Yourself!: 101 Toughness Tips From A Middle-Aged Martial Artist** Secrets of the Silver Samurai: How To Be Thin At 30, Fit at 40, Fierce at 50, and Safe & Serene at 60 and Beyond** How To Respond Swiftly & Capably To Office Violence** Click here to browse products by Dr. Gary S. Goodman * Indicates that this is also a published book, authored by Dr. Gary S. Goodman ** Indicates a book in progress [ Home ] [ After Dinner Speakers ] [ Business Speakers ] [ Political Speakers ] [ Motivational Speakers ] [ Women Speakers ] [ Strategy Sessions ] [ Overseas Speakers ] [ Booking A Speaker ]
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