Monitoring, Measuring &
Managing Phone Work - - $495.00 In this exceptional seminar, Dr. Goodman gives everyone who manages or supervises customer service, inside or outside sales, or telemarketing personnel the tools they need to maximize their management skills and take their reps to new peaks of performance. With these 10 audio tapes you get: *Proven techniques that enable reps to cut call times by up to 25%, saving money while increasing customer satisfaction.
*Clear, fair, and motivational ways to measure a rep’s skills and contributions. *Methods for monitoring calls and evaluating performance that your reps will support. *New compensation ideas—tools for introducing merit pay and achievement compensation. *Tips on creating a positive room atmosphere—produce enthusiasm and an upbeat environment day after day. *A summary of state and federal regulations governing the monitoring and recording of telephone conversations. ... And much much more! This is the same amazing program that hundreds of companies and thousands of individuals have used to cut expenses, bolster rep performance, enhance customer satisfaction, improve management and coaching skills, and heighten satisfaction while lowering employee turnover. This is a program no professional manager will want to miss! | 
The New Telemarketing Audio Seminar - - $495.00